FAQ: etisalat quick pay and etisalat recharge online

Open the request page, leave your name and a contact number, and send it. There is no mobile number to credit and no amount to choose on the site. The desk calls you back and confirms both with you before anything is paid.

Usually a few minutes after the payment is confirmed. When the operator queue is busy it can take up to two hours. Requests sent outside desk hours start on the next working morning.

Card payment in AED, arranged with the desk after your details are confirmed. We do not take cash by courier and we never ask for a transfer to someone’s personal account.

A flat AED 3 per completed top-up, on top of the amount credited, and a limit of AED 1,000 per number per day. Amounts people usually ask for run from AED 20 to AED 200, and anything in between can be agreed on the call.

Send the reference and the time of payment to support@mobileloadae.org or call the desk. We trace the request with the operator. If it was rejected, the full amount including the fee comes back to the card used.

No card details are entered anywhere on this website. Payment happens once, with the payment provider, after the desk has confirmed the number and the amount with you. More on safety.

Yes, as long as the top-up has not yet been sent to the operator, and also whenever the operator rejects it. Once the balance is sitting on the line it cannot be pulled back — the full rules are on the refunds page.

Phone +971 4 388 5612, WhatsApp +971 50 714 2893, email support@mobileloadae.org. Sunday to Thursday 09:00–18:00 (GST), Saturday 10:00–14:00.