Terms of service

Last updated: 6 October 2026

1. Who we are

MobileLoad AE operates this website and the top-up desk at Office 70, 30A Street, Umm Suqeim 3, Dubai, United Arab Emirates. Contact: +971 4 388 5612, support@mobileloadae.org.

2. Independence

MobileLoad AE is an independent third-party service. It is not etisalat recharge, it is not a channel run by the operator, and it has no affiliation with the operator or with any government body in the United Arab Emirates. Trade names are used only to describe which network a top-up is intended for.

3. What the service covers

We accept a request through this website or by phone, confirm the details with you, take one payment, and forward the agreed amount to the mobile operator for the number you gave us. We do not manage accounts, plans, SIM cards or billing disputes.

4. Placing a request

The form on this website collects only a name and contact number, with an optional email and note. A request is not an order. The order exists once the desk has confirmed the mobile number, the amount in AED and the service fee with you, and you have agreed to them.

5. Price and fees

The service fee is AED 3 per completed top-up, added to the amount being credited and disclosed before payment. No other charge is made by us. Your bank may apply its own fees, which are outside our control.

6. Limits

Up to AED 1,000 per mobile number per day. We may refuse or pause a request that exceeds this, that looks like it was not made by the person paying, or that we have reason to believe is unlawful.

7. Delivery

Top-ups are normally credited within minutes of payment and, in busy periods, within two hours. These are the operator’s processing times and are not controlled by us.

8. Your responsibilities

• Give the correct mobile number and confirm it on the call.
• Pay with a card you are entitled to use.
• Keep your reference so a past request can be traced.

9. Refunds

Refunds are governed by the refund and cancellation policy, which forms part of these terms.

10. Liability

We are responsible for forwarding the agreed amount to the operator for the number confirmed with you. We are not responsible for operator outages, for a line that cannot accept a top-up, or for a number that you confirmed incorrectly. Our liability in connection with any request is limited to the amount paid for that request.

11. Privacy

Personal data is handled as described in the privacy policy.

12. Changes

These terms may be updated. The version published on this page at the time of your request is the one that applies to it.

13. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute arising from them.