What we ask for
- Your name and a contact number.
- The UAE mobile number that should receive the balance.
- The amount in AED and whether the line is prepaid or postpaid.
- An email address, only if you want the confirmation in writing.
Safety
Staying safe with etisalat quick pay and etisalat quick recharge online
This page explains what our Dubai desk will ask you for, what it will never ask for, and how to tell a real message from us apart from someone pretending to be us.
What we never ask for
- Your Emirates ID number or a photo of it.
- Your card PIN, your online banking password, or a one-time code sent to your phone.
- Remote access to your phone or computer.
- Payment to a personal account of an individual.
Recognising us
How to check a message really came from this desk
The domain
Our email always ends in @mobileloadae.org. Anything with an extra word, a hyphen or a free mail provider is not us.
The numbers
We call from +971 4 388 5612 and message from +971 50 714 2893. If in doubt, hang up and call the landline yourself.
The tone
We never push you to decide in the next five minutes, and we never say your line will be cut off unless you pay now. Pressure is the tell.
The reference
Every completed request has a reference we can repeat back. Ask for it before you discuss anything else.
On our side
How your details are handled
The request form on this website collects a name, a contact number and, optionally, an email and a note. It does not collect card data, because no payment happens on these pages. Card details are handled by the payment provider at the moment of payment, not by us and not by this site.
Request records are kept only as long as we need them to answer questions about a past top-up, then removed. The full picture is in the privacy policy.
If something looks wrong
Stop the conversation and contact the desk directly on +971 4 388 5612 or support@mobileloadae.org. If money has already left your account for a top-up that never arrived, tell us the reference and the time — we trace it and, where the operator rejected it, return the full amount.